FAQ
What payment methods do you accept?
You can pay for your order using any of the following payment options at checkout:
- Debit or Credit Card (facilitated and secured by PayPal)
- PayPal
How much will shipping cost?
Shipping costs are calculated at checkout and may vary between $10 and $30, depending on your loctaion.
How long does delivery take?
At EDEN & CO we try to process and ship all orders as soon as possible (within 1-2 working days). However, some products such as personalised or size-dependent jewellery may take slightly longer as they need to be manufactured and customised on order.
Once an order has been processed and handed to our couriers, delivery normally takes between 1 and 10 working days via FEDEX International Priority shipping.
Manufacturing times for personalised products are specialised on the particular product page.
For detailed lead times of our different collections, please see our shipping policy HERE.
Bespoke products such as engagement and wedding rings can take up to 20 working days to manufacture.
Will it look exactly like the photo?
Although we try our best to ensure that the product you will receive looks exactly like the pictures on our website, please remember that pearls are natural products. Therefore, little deviations in colour and small marks/scratches are part the authentic character of natural materials.
Bespoke Jewellery customers will receive a 3D render, which will have to be signed off before we begin manufacturing.
How do I care for my products?
Clean your jewellery with any good jewellery cleaner, warm water and a soft cloth. We have jewellery cleaner available which can be purchased via email at info@proudlyeden.com
Please take proper care of your jewels. Keep them away from strong chemicals and don’t unnecessarily expose them to soaps and liquids.
Fortunately genuine precious metals are easy and cheap to clean.
If you have any questions, please contact us and we will gladly assist you with any questions!
