Returns and Exchanges Policy

At EDEN AND CO (www.global.proudlyeden.com), we are committed to providing you with the highest quality jewellery. We understand that sometimes items may not meet your expectations or fit perfectly, which is why we have established a straightforward Returns and Exchanges Policy to ensure your satisfaction. Please read the following guidelines carefully before initiating a return or exchange:

1. Eligibility for Returns and Exchanges:

• We accept returns and exchanges within 14 days from the date of purchase.
• The items must be unworn, undamaged, and in their original packaging.
• For hygiene reasons, earrings cannot be returned or exchanged, unless they arrived damaged or defective.
• Due to the customised nature of certain products, rings and personalised necklaces & bracelets are not eligible for return or exchange, unless the items arrived damaged or defective.

2. Initiating a Return:

• To initiate a return, please email us at info@proudlyeden.com with your order number, a brief description of the reason for the return or exchange, and clear photographs if applicable.
• Our customer service team will review your request and provide you with further instructions within 2 business days.

3. Return Shipping:

• The customer is responsible for arranging return shipping and covering the return shipping costs, except in cases where the item received was damaged or defective.
• If you prefer, we are happy to arrange the courier service for your return. In such cases, a return shipping fee will be invoiced to the customer or deducted from the refund amount. This fee will be $30 (USD).
• We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process:

• Once we receive and inspect the returned item, we will process your refund within 5 business days.
• Refunds will be issued to the original payment method used during the purchase.
• Shipping costs are non-refundable.

5. Exchange Process:

• If you wish to exchange an item for a different product, please specify your preference in the return request email.
• Exchanges are treated as a return and a new order for the item you want in exchange can be ordered on our website.

For any further inquiries or assistance, please do not hesitate to contact our customer service team at info@proudlyeden.com.

7. Damaged or Defective Items:

• In the unlikely event that you receive a damaged or defective item, please contact us immediately at info@proudlyeden.com with photographs of the damaged item.
• We will arrange for a replacement or provide a full refund, including return shipping costs.

8. Non-Returnable Items:

• Custom-made, size-dependent or personalised items cannot be returned or exchanged, unless they are defective or damaged.

9. Address for Returns and Exchanges:

• Please ship the return or exchange items to the following address:

EDEN & CO, Shop 10, Horison Nywerheidskorf, Kareeboomlaan, Orania, Northern Cape, 8752, South Africa

Please note that our Returns and Exchanges Policy applies to online purchases made through our website www.global.proudlyeden.com. For any further inquiries or assistance, please contact our customer service team at info@proudlyeden.com.

We appreciate your understanding and cooperation in following our Returns and Exchanges Policy to ensure a smooth process for both you and EDEN & CO. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for shopping with us!